Abstract
This case study explores a service innovation process with the purpose of clarifying its so-called knowledge ecology. We use the knowledge ecology concept here to signify the relational aspects of creation and utilisation of information that changes something through mobilisation of collective intelligence. We find it necessary to do this because the innovation process condenses meaning and evolves in a non-linear form. To understand it, all the information needs to be undone first, “uncondensed” in order to make it linear. The case study uses the observation method to identify structures of meaning and distinctions, which specify domains of action. The findings can contribute to the challenging task of organising and managing the innovation process, which in our case evolves from knowing what we know to knowing what we do not know. They provide a framework, and hopefully some tools and practices for crafting and sustaining evolving webs of relationships in which to embed and preserve evanescent knowledge.
Presenters
Tihomira TrifonovaHead of Strategic Development, Research and Development, STRATEGMA Agency, Bulgaria
Details
Presentation Type
Theme
KEYWORDS
Innovation Process, Knowledge Ecology, Relationship Webs
