Abstract
The hospitality industry faces significant challenges with high employee turnover, which can negatively impact organizational performance. This study examines the mediating role of affective commitment in the relationship between servant leadership and turnover intention among hotel and restaurant employees in the Washington Metro Area. Data was collected from 40 employees using quantitative and mediation design. The findings show that affective commitment does not mediate the relationship between servant leadership and turnover intention. The study failed to meet the mediation conditions, as Baron & Kenny (1986) stated. Implications for leadership development and employee retention strategies are discussed.
Presenters
Hyppolite MouaffoLecturer, Hospitality and Tourism Management, University of Maryland Eastern Shore, United States
Details
Presentation Type
Theme
Critical Issues in Tourism and Leisure Studies
KEYWORDS
SERVANT LEADERSHIP, TURNOVER INTENTION, AFFECTIVE COMMITMENT, HOSPITALITY AND TOURISM
