Abstract
The Intergenerational Communication Digital Badge educates students at a Midwestern two-year technical college and local employers how to communicate effectively-verbally, in writing, and through visuals-in multigenerational workspaces. This initiative addresses the growing communication disconnect between employers and their multigenerational workforce, particularly focusing on the use of visual symbols. A prime example being older generations who often use the thumbs-up emoji to signal agreement or acknowledgment, while Generation Z frequently interprets it as dismissive or passive-aggressive, potentially creating workplace conflict. Similarly, the use of memes and GIFs in workplace communication can create tension—what younger employees see as engaging and relatable content may be viewed as unprofessional or inappropriate by older colleagues. The badge program employs microlearning modules to develop intergenerational communication skills, exploring the distinct media and communication preferences of Baby Boomers, Generation X, Millennials, and Generation Z. Learning remains engaging and practical through interactive quizzes, gamified scenarios, and real-world case studies. Through the integration of media literacy and communication theory, the badge serves both college students entering the workforce and employers seeking to create more inclusive workplace dynamics. Participants develop practical strategies for navigating generational differences while earning a shareable credential that validates their expertise and promotes workplace collaboration. This study showcases how the badge prepares students for workplace expectations while providing employers with tools to better understand and engage their multigenerational teams. Attendees will gain actionable strategies for implementing this innovative approach within their own educational and professional environments, ultimately bridging generational gaps and fostering workforce harmony.
Presenters
Shiquise M. DavisDoctoral Candidate, Curriculum and Instruction, University of Wisconsin-Milwaukee, Wisconsin, United States
Details
Presentation Type
Theme
KEYWORDS
Intergenerational Workplace Communication, Workplace Dynamics, Sociolinguistics, Visual Communication
